Privacy Policy

Effective Date: December 15, 2024

At MedicNest, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services. By accessing or using our platform, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information

We collect personal information when you:

• Register or create an account (e.g., name, email address, phone number, and password).
• Submit your symptoms or health queries.
• Make a payment for services (e.g., billing information and payment details).
• Interact with healthcare providers through our platform.

b. Non-Personal Information

We automatically collect certain information when you visit our platform, including:

• IP address, browser type, and operating system.
• Usage data (e.g., pages viewed, time spent, and click actions).

c. Uploaded Files and Data

If you upload files (e.g., medical reports or images), we securely store and use them to provide services, including matching you with healthcare professionals.

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

a. To Provide Services

• Match you with appropriate healthcare professionals.
• Facilitate consultations and communication between you and doctors.
• Process payments and manage billing.

b. To Improve Our Platform

• Monitor usage patterns to improve functionality and user experience.
• Conduct analytics and research to develop new features.

c. To Communicate with You

• Send updates, notifications, and responses to your inquiries.
• Provide customer support and troubleshoot issues.

d. Legal Compliance

We may use or disclose your information to comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

a. With Healthcare Professionals

Your submitted symptoms, queries, and uploaded files will be shared with healthcare professionals to provide consultation services.

b. With Third-Party Service Providers

We use third-party services for payments, cloud storage, analytics, and communication tools. These providers are bound by confidentiality agreements.

c. In Case of Business Transfers

If MedicNest undergoes a merger, acquisition, or sale, your data may be transferred to the new entity.

d. Legal Obligations

We may disclose your information when required by law or to protect our rights and prevent fraud.

4. Data Security

We implement robust security measures, including encryption and access controls, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

a. Access and Update

You can access and update your personal information through your account settings.

b. Delete Your Data

You may request the deletion of your personal information by contacting us at [email support email], subject to legal or contractual obligations.

c. Withdraw Consent

You can withdraw consent for data processing at any time; however, this may limit your ability to use our services.

6. Children's Privacy

MedicNest is not intended for children under the age of 18. We do not knowingly collect information from minors.

7. International Data Transfers

If you are accessing our platform from outside South Africa, please note that your information may be transferred to and processed in South Africa or other jurisdictions.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the effective date will be updated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@medicnest.co.za
Phone: +27 82 646 8770

By using MedicNest, you acknowledge that you have read, understood, and agreed to this Privacy Policy.